STORE POLICY
new clients policy
We ask that new clients arrive 15 minutes prior to their service to fill out the necessary paperwork and get settled. If you do not arrive 15 minutes before your service, the time it takes to fill out paperwork will be deducted from your total service time. Please keep in mind our lash specialists may have other appointments after yours. We will always do our best to accommodate you.
Booking Policy:
A $35 non-refundable fee must be on file to hold all appointments. We strongly suggest pre-booking any fills after your service before leaving the studio to ensure you are able to get an appointment at the time and date needed so that you avoid any additional fees for retention loss/grown out lashes.
Cancellation Policy:
Here at Winn Lounge we understand unforeseen events happen and you may need to cancel an appointment. We ask that you give us 24 hours notice so we can adjust our schedule to accommodate other clients and inform our service provider. In the event 24 hours notice is not given we will try our best to re-book the appointment time. If we are unable to fill the time slot we reserve the right to charge a cancellation fee to the credit card on file totaling 50% of the session.
And you only have 15 minutes late for your appointment.
Lash Fill Policies:
If more than 50% of your lashes are detached or grown out it will be considered a new full set of lashes.
2 Week Fills: No more than 40% loss of initial set
3 Week Fills: No more than 50% loss of initial set
4 Week Fills: No more than 60% loss of initial set, EXTRA $15!
4+ Week Fills: You will need a new full set of lashes. Even if you have lash retention, lashes need maintenance at least once a month to ensure your lashes are happy and healthy. We must remove lashes that are grown out.
allergy reaction
If you experience an allergic reaction to any of the products used during a service, please notify us immediately for assistance. if you have experienced allergic reactions to eyelash extensions in the past, please let us know prior to your appointment.
REFUND IS NOT GIVEN FOR ANY ALLERGY REACTION
LASH ARTIST WILL NOT RESPONSIBLE FOR ANY ALLERGY REACTION